All customers will be required to pre-book onto dedicated time slots via the ACTiO (NOWCA booking app). This can be downloaded from Google Play or The App Store or can be used in your web browser. More details here: https://nowca.org/actio-app or the weblink https://actio.nowca.org/root/home.

**Swimmers need to be aware that they are swimming at their own risk, and confirm that they have no illness, injury and are competent open water swimmers**

Payment must be made through the app to ensure a place on the session. PLEASE TAKE CARE WHEN BOOKING AS BOOKINGS ARE NOT TRANSFERABLE & NO REFUNDS ARE POSSIBLE FOR CANCELLATIONS ON THE DAY OF THE BOOKED SWIM.

In order to maintain the tranquillity of the lake - and to comply with planning regulations we have restricted bookings to 25 people per slot. Time slots will be 1 hour long but if you wish to swim longer than this it may be possible if the next session has slots available. There will be no extra charge for this if you contact us first. We ask that you do not arrive earlier than ten minutes before your time slots and if possible do not leave until 5 minutes past the hour, in order to allow the next intake in and prevent crossing in the narrow lane. The exception to this is the last session where you may leave whenever you wish.

There will be at least one on-water lifeguard at all times.

SWIMMING WILL BE AT THE INDIVIDUALS OWN RISK.

Please read our Guidance for swimmers.

Beginners to open water, those un-acclimatized to cold water, suffering from serious medical conditions in particular related to the heart or those at risk of seizures will be advised not to swim for their own safety and that of our staff.

There are three marked courses to choose from: approx 360m: approx 490m and approx 880m. The lead in/out to the courses is 100m.

Swimmers can exit the water at any time within their time slot.

Male and Female changing rooms are provided. There is a toilet available, and a cold water shower via a fresh water hosepipe.

 

Walk-Up Policy

Walk ins are permitted as long as there are slots available but are not guaranteed so booking via the app is highly recommended.

 

Refund Policy

There will be no refunds if an individual fails to show for their booking. Demand for places will be high and so not showing for a slot takes away the opportunity for another member to swim.

A swim will cost £7 per visit, or alternatively you can bulk buy your swims 10 swims for £63. One off Guest Swims are available at £10 per slot.

All swimmers must wear their NOWCA Safety Wristband every time they swim.

DOGS ARE NOT PERMITTED AT THE LAKE.

THERE IS STRICT 10MPH SPEED LIMIT IN THE NARROW PRIVATE LANE LEADING TO THE LAKE. THIS IS TO ENSURE THE SAFETY OF WALKERS AND OTHER USERS OF THE LANE.